Quality Policy

Cartwright Vehicle Conversions designs, converts, supplies, and supports innovative, safe, and reliable lifesaving mobility solutions, which serve government and commercial customers globally every day. Product safety and quality are at the forefront of everything we do, to ensure the safety of users, passengers and third parties.

"Ensuring product and service excellence through an obsessive approach to safety and quality is absolutely critical when supplying vehicles which protect and preserve life.

Every one of us within Trek-Group, and Cartwright Vehicle Conversions, has a critical contribution to product safety and quality through the correct application of our processes and standards.

Our approach of ‘built-in quality’ ensures no faults move forward through our conversion process, cementing the concept that quality is part of every function, and individual contributor - it is not implemented through inspection at the end of the conversion process. This approach enables us to satisfy our customers, meet our own quality targets, and become the number one convertor of choice in the blue light industry."

Oliver Halstead

Group Operations Director

OUR COMMITMENT TO OPERATIONAL EXCELLENCE

We recognise that Quality is everyone's responsibility.

• Everyone in our business is responsible for the quality of our products and services. 
• Our people are the key to our success.
• Teamwork and collaboration across business functions are a critical requirement of ‘right first time’ delivery.

We measure Quality as defined by our customers.

• We fulfil our customer's and end user's requirements - explicit as well as implicit.
• We deliver the highest levels of experience at all stages of the customer journey.

We understand the intrinsic link between Quality and front-line life protection and preservation.

• Defects do not move forward during the conversion process.
• Our culture is to be proactive, but responsive when required, taking a preventative approach, but rapidly problem-solving. This expectation extends to our supply chain partners.
• We have expert understanding of how our product will be used in the context of day-to-day operations.

We are unapologetic about raising Quality concerns and issues.

• We speak openly and transparently about Quality - we challenge each other.
• ‘Fair and just’ describes our approach to human error and we always consider latent organisational factors. Blame has no place in our business.

We learn from our experiences, putting in place robust measures to prevent re-occurrence.

• Organisational excellence comes from the application of learnings from past experiences.
• Root causes of issues are understood, and processes are continuously improved.